Terms & Conditions
Please read carefully before ordering .
Our Terms and Conditions .
All our items purchased are Handmade so we do NOT give refunds, but if an item arrives faulty or doesn't fit we will either make another one or exchange for goods the same total but the returned outfit MUST arrive back to us within 14 days of delivery . Exchange or credit notes we give can be used for up to 30 days , However the item must be unworn. Return postage paid by buyer .We recommend recorded delivery with a trace & track number for returns as we cannot be held liable for any lost items .
Once an order is placed this means you have read our terms & conditions
Please be aware that ALL items are made to order and therefore may take up to 2-3 weeks to get to you once we have received cleared payment . This will be clearly marked on the items at the shopping section of website . Deposits and payment plans are available . Please go to the contact us page and send us over a email if you are wanting to know more: firstname.lastname@example.org . * Deposits are none refundable *
All items must be kept away from fire- children under the age of 3 years must not be left unattended while wearing our clothing.
Our Faux fur trim outfits are recommended for over the age of 12 months, anyone buying these for under 12 months do so at their own risk.
All our Fabrics & Faux fur trim are manufactured in compliance with the Directive 2005/84/EC and tested by the Trade Supervisory Office
Our Teddy bears meet the stringent European requirements of standard EN 71
Garments with bows or embellishments are recommended to be suitable for age 3 years and above so anyone ordering under this age does so at their own risk.
For your little ones safety, please ensure hair bows are always secured in their hair and never allow them to play with any bow unattended.. Therefore we do not recommended that these items should not be intended for children under 3 years old
All our outfits can be machine washed on a 30 degree wash.
*All items are checked before posting for pins, damage or marks* we cannot be held liable for any damage after the item has been worn .
Teepees: All our Teepees are Handmade. Children under 36 months should NOT be left unattended. Teepees are flatpacked, we are not responsible for the building up of a Teepee. All poles must be placed correctly on the floor & not propped up. Teepees are washable on a 30 degree wash (fabric only). Toddlers need extra care as the Teepees can move with unsteady toddlers so extra care must be taken.